FieldAware, the leader in made-for-mobile, cloud-based field service hub solutions, and Localz,
the leader in real-time customer communications and service tracking
solutions, today announced a partnership to bring day-of-service
communications to field service organizations. To build better service
experiences, FieldAware has partnered with Localz to expand its
cloud-based field service management hub offerings. Localz On My Way
complements and extends the functionality of the FieldAware offering to
include automated customer communications, real-time service tracking
and feedback capabilities to existing workflows.
The partnership uses FieldAware job data seamlessly integrated with
Localz technology to trigger automated customer communication workflows
before and on the day of service. Combining fully integrated, automated
field service workflows with real-time technician tracking and
post-appointment feedback reduces costly truck-rolls, improves service
efficiency and increases first-time access. This powerful combination
delivers double-digit improvements in customer satisfaction and
profitability for service-based organizations across industries. "Partnering with Localz allows our clients to quickly digitize their
day of service operations and deliver customer experiences similar to
the likes of Uber and Amazon," said Steve Mason, COO at FieldAware. "As a
cutting-edge field service hub enabling field service companies of all
sizes to automate processes and streamline operations, it was a natural
step to incorporate a best-in-breed customer engagement solution." "Now more than ever, B2B and B2C customers alike demand transparency
and clear communication around service appointments. Our partnership
with FieldAware allows us to make processes even easier for companies to
get back to business while delivering frictionless experiences for
end-customers," said Tim Andrew, CEO of Localz. For more information, please contact: marc.tatarsky@fieldaware.com About FieldAware: FieldAware
is a cutting-edge, cloud-based, mobile field service management hub,
empowering companies to transform their field service with automated
processes and streamlined operations. FieldAware is advancing field
service with comprehensive solutions including optimized scheduling,
dynamic and intelligent forms capture, robust reporting and analytics,
AR, and IoT. FieldAware's flexible platform streamlines technician
enablement and digitizes business processes while automating the
collection and dissemination of field and back office information.
Combining our award-winning, easy to use/easy to adopt software with the
industry's best implementation and support services, FieldAware
provides rapid ROI, accelerating improvements in productivity, safety,
compliance, customer satisfaction and revenue growth. About Localz: Localz provides
real-time customer communications and service tracking solutions for
field, collection and delivery teams on the day of service. Configurable
workflows utilize existing job data and geofence triggers to automate
Uberized tracking of mobile personnel, two-way customer communications
and customer feedback capture. Localz makes the day of service awesome
for customers, staff and operations with solutions proven to increase
first-time access and NPS by double-digits. Source - https://www.newswire.com/news/fieldaware-partners-with-localz-to-uberize-the-day-of-service-for-21145772
| Company Name | Contact Person | Contact Number | Email Id | Website | Address |
|---|---|---|---|---|---|
| FIELD AWARE | 6722847635 | billmurray503@gmail.com | https://www.fieldaware.com/ |
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