Bruce Tenkin previously headed Forrester's Financial Services practice. He was responsible for the research and services delivered to Forrester's financial services clients. Mr. Temkin now pushes Forrester's offerings for Customer Experience professionals. He is a leading expert in how companies build differentiation with customer experience through corporatewide strategies and initiatives. [CR-LF][CR-LF]Mr. Temkin's personal research focuses on technology-enhanced customer relationships ? identifying the business strategies, technologies, operational processes, and organizational structures that will dramatically cut service costs and increase customer acquisition and retention. Mr. Temkin has also authored two recent Big Ideas on customer experience: Scenario Design: A Disciplined Approach To Customer Experience and The Customer Experience Value Chain. [CR-LF][CR-LF]He is a recognized expert in defining and implementing technology-enabled business strategies. He has been widely quoted in the press and is a frequent speaker on a variety of topics. Mr. Temkin has extensive experience with technology-based business ventures, managing technology-centric efforts in both large and small firms. Prior to joining Forrester, Mr. Temkin was an executive officer at a couple of startups ? including a company that built one of the first Internet-based retail brokerage applications. Before those startup experiences, he held management positions at General Electric, Stratus Computers, and Fidelity Investments. [CR-LF][CR-LF]Mr. Temkin holds a master's degree from the MIT Sloan School of Management, where he concentrated in business strategy and operations. He also holds a bachelor of science degree in mechanical engineering from Union College.
Anderson, South Carolina, March 08, 2024 – SignLights LED is a highly esteemed company in the LED sign lighting industry. The company has made its m...Read More
Endurance athletes often require a lot of energy to fuel their workouts and competitions. Many turn to energy bars and snacks to provide a convenient ...Read More
Crickets are becoming an increasingly popular alternative protein source due to their sustainability and nutritional benefits. Here are five reasons w...Read More
Crickets are a sustainable and nutrient-rich protein source that have gained popularity in recent years, and cricket flour is now being used in innova...Read More
24 Apr, 2024
.Pazu Software is working with Tickcoupon to give out Pazu Amazon Music Converter as the 7-day limited giveaway gift on Tickcoupon from April 22, 2024...Read More
08 Mar, 2024
Anderson, South Carolina, March 08, 2024 – SignLights LED is a highly esteemed company in the LED sign lighting industry. The company has made its m...Read More
12 Feb, 2024
The interview covers questions about his role as CEO at Zeus, the finance industry as a whole and more specifically on what is driving the current sus...Read More
06 Feb, 2024
Expanding its footprint in the healthcare
industry, expEDIum is excited to announce the successful collaboration with
Long-Term Care Medical Group, ...Read More
Find the best way to get in touch with More Journalists by joining Press Release Power.
Upgrade your account to add Joe to customizable Media Lists, save notes about this journalist and more.
Create a free Press Release Power account to customize your profile and upload a portfolio of your best work.
Create a Portfolio