• Home News Australian Companies Are Missing Out on the Latest CX Innovations

Australian Companies Are Missing Out on the Latest CX Innovations

Posted 20 Aug-2019 11:13 AM by john | 111

Sydney, Australia, August 20, 2019  A new Australian start-up has launched to help Australian companies navigate the CX technology explosion.

Beyonde, a company by customer strategy specialists Ellipsis, has been formed to help deliver "what’s next" in customer experience. The idea behind this new Ellipsis company is to match the best global solutions to each clients’ unique need and opportunity. “We are excited to introduce Beyonde, who’s aim is to help find the best CX solutions for Australian companies,” says Ellipsis Managing Partner David Parsons.

Beyonde Managing Director Simon Rowles is the former Managing Partner of ACIEM, a leading New Zealand loyalty solution provider, and also the former AIMIA Vice President Asia Pacific.

Simon and Ellipsis believe this explosion of CX start-ups is enabled by technology advances such as the deployment of APIs and regulators driving disruptive change such as Open Banking. The key challenge now facing Australia companies is how to make technology selections in this new landscape?

Simon states, "Open architecture, active regulators and demanding customers don’t just benefit existing enterprises, they also benefit start-ups. In 2000 it cost $5m to launch a technology start up. Today that’s $5,000. The result is a significant start-up community in every major market supported by capital, corporate venturing, labs and supportive regulators."

It’s important to note Australia fares well, ranking 5th globally for its start–up ecosystem and has also produced 4 unicorns (companies worth more than $1 billion) in Atlassian, Nearmap, Canva and most recently AirWallex.

Ellipsis spokesperson David points out, “We’re very mindful of the importance of separation between consulting (Ellipsis) and solutions (Beyonde). The glue for us is the trusted client relationships where we are increasingly being asked to help them on the next stage of their journey (strategy into implementation). The two offerings allow us to continue to help the customer, whilst being very clear with our clients on the distinction between strategy and solutions. The other important point here is predominant focus on importing CX products that don’t exist in the market today, to solve problems that do. The focus is therefore very forward looking; with an initial focus on topics such as the removal of friction and the digitisation of programs; innovative identity solutions; enhanced personalisation (leveraging AI for example) and accelerating the convergence of payments and loyalty.”

Beyonde believe the future’s already here – it’s just not evenly distributed. Smart partnering between these start-ups is the key to creating a competitive advantage, resulting in lower risk and generating a better return on investment. The approach created by Beyonde is to identify new global CX start-ups, evaluate, design, implement and manage the innovative solutions.

Simon points out, “often our agile, design-led, customer centric organisations invent completely new offerings, often with no obvious way to deliver it. At the same time there is an explosion of start-ups in almost every country globally populated by passionate founders building brilliant solutions. They have capital, talent, a fast start in their home markets and an appetite to grow into Australia.”

Beyonde is on the lookout for brilliant customer experience solutions across the globe, and ambitious customer experience focused experts looking for the what’s next.

Everybody wants more – your investors, your stakeholders and no group more than your customers. As always: start with the customer.

Visit www.beyonde.co

About Beyonde
Beyonde deliver "what’s next" in customer experience by bringing our clients the best new customer experience products, matched to their unique needs. We use a deep understanding of our clients’ unique context and we match the best global solutions to create winning opportunities. When we do this it’s faster, lower risk and generates a better return on investment.

About Ellipsis

Ellipsis are experts in customer strategy, loyalty and insights. We take a data-driven approach to helping our clients make better decisions about how to manage and grow value, we call this Customer Science®. We use a combination of consulting and best-in-class partnerships to deliver an exceptional end-to-end service.

Contact Information
Beyonde
Simon Rowles
+ 61 2 8916 6244
Contact
http://www.beyonde.co


Company Information

Company Name Contact Person Contact Number Email Id Website
Expert System john smith 12404771790 [email protected] https://www.expertsystem.com/

Latest News

A Brutally Forthright Exposure of World Apathy Towards Corruption and Endless Conflicts Excluive

London, England, Mar 28, 2020 -- Freelance war correspondent Mike Walker's reporting of the truth is becoming increasingly difficult and dangerous in ...Read More


Mapping Company Educates Readers On Sales Territory Mapping Excluive

Wake Forest, North Carolina (pressreleasepower) March 26, 2020 - Geographic Enterprises, a North Carolina mapping company, recently discussed the...Read More


Credihealth launches dedicated tele/video consultation service Excluive

March 26, 2019, New Delhi: Credihealth, India’s first digital health gateway, announced its launch of a dedicated tele/ video consultation service w...Read More


Marketing Funnels - Ultimate Funnels Cracks The Code Helps Online Businesses Grow 10x's Faster Excluive

Sales Funnel experts Lavell Frost and Rajeev Kistoo reveal their formula for building funnels that convert. Every online business selling something ne...Read More


Transport Canada Gives STC Approval On Next Generation Exhaust Stacks DHC-6 Series Twin Otter Aircraft to Acorn Welding Ltd Excluive

EDMONTON, Alberta, March 24, 2020: Acorn Welding Ltd has received STC approval from Transport Canada on new, Next Generation exhaust stacks for the DH...Read More


Demand for Eco-friendly Hunting Gear to Create Significant Opportunity for the Hunting Gear Market Excluive

“Hunting Gear Market – Global Industry Dynamics 2018-19, Trends and Forecast, 2020–2027” is an upcoming market research report added by the an...Read More


Ketsaal : kitchen appliances franchise l kitchen franchise business Excluive

Expecting to connect with more clients the nation over propelled its franchisee program, which is totally different from how marks by and large utiliz...Read More


7th International Conference on COPD and Lung Health Excluive

COPD 2020 Congress aims to bring together the prominent researchers, academic scientists, and research scholars to exchange and share their expe...Read More


Gong Cha Announces A New Store In New Jersey With Buy 1 Get 1 Free On Select Items Excluive

New York, USA - Gong Cha is pleased to announce that its Montclair bubble tea store, NJ location is now open! And esteemed customers can quickly enjoy...Read More


Manhattan Commercial HVAC Contractors Discuss Evaporator Coil Leaks Excluive

Manhattan, New York (pressreleasepower) March 23, 2020 - Cool Works Co., a Manhattan commercial HVAC contractor, recently released a blog educati...Read More


Increasing Spending on Recreational Activities to Fuel the Archery Equipment Market Excluive

“Archery Equipment Market – Global Industry Dynamics 2018-19, Trends and Forecast, 2020–2027” is an upcoming market research report added by t...Read More


Indiana Hospice Educates On The Benefits Of Hospice Care For Aids Patients Excluive

Indianapolis, Indiana (pressreleasepower) March 21, 2020 - Harbor Light Hospice, an Indiana hospice, recently shared a blog informing people about the...Read More


Bruneau & Co. Auctioneers will Hold a Spring Comic Book & Toy Auction on Saturday, April 4, Online and in Cranston, RI Excluive

The auction will be held online and in Bruneau & Co’s gallery at 63 Fourth Avenue in Cranston. Sold will be graded comic books, comic art, Japan...Read More


Paintings by Indian Artists Maqbool Hussain, B. Prabha, Akbar Padamsee Top Bruneau & Co. Auction Held March 14 Excluive

Cranston, RI, USA, March 20, 2020 -- Vibrant paintings by prominent Indian artists piqued the interest of bidders at Bruneau & Co. Auctioneers’ ...Read More


Ireland Just Got Deeper as Newcomer Artist Daniela Introduces her Powerful Debut EP Kiss Excluive

Hailing from Ireland, Daniela is a talented singer and songwriter with a passion for beautiful melodies and relatable sonic aesthetics. Recently, she ...Read More


Fresh Series Of Strawberry Flavor Available At The Gong Cha's New Jersey Franchise Excluive

New York, USA - Gong Cha is happy to announce the grand opening of its new franchise in New Jersey with fresh strawberry series. The new store feature...Read More


ChainUP, CoinTube and CoinTelegraph China Offer Industry Insights into Blockchain Amidst COVID-19 Excluive

Singapore, Mar 19, 2020 -- On 12th March, ChainUP, CoinTube and Cointelegraph China jointly organized ‘Three-Way Talks’, a blockchain panel discus...Read More


Northern VA Pool Demolition Contractor Lists Reasons To Remove A Pool Excluive

Annandale, Virginia (pressreleasepower) March 18, 2020 - The Northern Virginia pool removal contractor at Dirt Connections recently released a blog ed...Read More


NY Iron Work Brings More Exciting Offer to the Local Residents Excluive

The NY Iron Work which has been an active and famous participant in serving the wielding work arena unleashes some more exciting services and offers...Read More


Machine Learning as a Service (MLaaS) Market To Rise Grow at an Astonishing CAGR by 2027 Excluive

The latest trending report introduced by Acumen research and Consulting gives deep insights into the drivers and restraints in the worldwide Machine L...Read More


Patient Portal Software Market Size, Share, Outlook, and Opportunity Analysis 2019 - 2027 Excluive

Patient portal software includes several facilities at a single platform such as appointment booking, and generating prescriptions among others. Key u...Read More


Recent Releases