Liz Herbert is a senior analyst on Forrester's Enterprise Applications research team, covering midmarket and hosted CRM. She analyzes CRM trends, strategies, and best practices with a focus on sales and sales force automation.[CR-LF][CR-LF]Prior to joining Forrester, Ms. Herbert worked in the context-aware computing group at the MIT Media Lab, programming smart objects that sense and think. She also worked at the US Department of Transportation?s Volpe Center, programming, building, and testing equipment for GPS-based ship navigation.[CR-LF][CR-LF]Ms. Herbert graduated from MIT with a B.S. in electrical engineering and computer science.[CR-LF][CR-LF]Liz Herbert does NOT wish to be contacted by phone.
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