Bern Elliot focuses on contact center infrastructure and unified communications, with particular emphasis on VoIP and speech recognition issues. He has 20 years experience and has held a variety of technical and managerial roles, including a computer-telephony and messaging architect for three Fortune 100 financial services firms, a call center strategic assessments specialist for major North American and European switch vendors, and a telecommunications systems designer for major computing firms. He has also been product manager with several Internet startups. Mr. Elliot was the founding chair and coordinator for several Internet messaging and directory standards initiatives, including Voice Profile for Internet Messaging (VPIM). [CR-LF][CR-LF]Mr. Elliot earned a master's degree in computer sciences from the University of Massachusetts at Amherst, and he holds patents in the voice groupware area. In addition, he has worked with Wharton Business School faculty developing models for telecom technology adoption.
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