Shopping online and in-person will always be different but our new product, AMPLE, bridges the gap between the two by allowing the consumer to speak through a video chat & screen sharing with your sales and customer service teams. Based on those interactions and the flow through the website, #MPLE’s AI system will generate reports to the managers and business owners.
What are Video Bots?
A video bot is an improved version of a chatbot it is a video of a person that shown to website visitors through the chatbot. it improves customer support & personalization as well as improves the conversion rate as they are drive users to take action, whether on the website or on the app.
What is AMPLE?
AMPLE: A personalized video bot developed by XcelTec, With ample you just need to go to the website or app & sales representative guides you for your desired products by screen sharing through video bot and easily you can buy any products from the ease of home. No need to go to shop or surf more and more that works for everyone and saves time.
Video bot does not only guide the customers but that helps businesses to sell more and improve brand loyalty, customer relationships and interact with customers in a way they thought was relevant to them, but new tools like chatbots (AMPLE) surely have taken personalization to the next level.
Why Video Bots are The Feature?
Video bots grab the attention of many businesses and businesses implement that to make their business automated and give a rich experience to their customers. It has caught a lot of fan following and even companies are coming up with such ideas. There are a few things that are succeeded with the help of video bots.
Make your offline sales team online: With video bots, you can make your offline sales team online & online sales representative increase the probability of getting calls from the customers who visit the website
Screen Sharing: Using video bot customers can understand the product features which increase the closure of the leads. During the conversation, salespeople can share a predefined widget with customers to get specific information from them. Video bot drives customers to the action by sharing and explaining them through screen sharing.
Easy and efficient sales: With the help of video bots, we simply eliminate complexity and maintaining in improving the quality of sales. Managers can see the leads & connect with sales executives and take follow up on the closure
Change in customer service expectations: With the help of a video bot, a customer does not need to arrange a demo of the product or service they need. Customers simply explore the website connect with representatives through a video bot and get the work done.
Ease of developing and deploying: Yes, with technology improvement, companies are easily coming up with different solutions to implement video bots.
Personalized sales: Well, video bots are collect the data and modified to cover the essential aspect of customization. It can easily enhance data usability with the help of customers and forecasts demand.
The Bottom Line:
Chatbots are quickly becoming an essential part of the user experience, and as long as humans are involved it is clear that the future of chatbots is visual video bot. The transformation to video bots will be a revolutionary process, where constantly the bots move from traditional text-based understanding to full visual interactions.
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