Bob Igou focuses on software support services. Mr. Igou also covers the use of e-support and support automation technology related to the delivery of software support services. He has over 30 years It industry experience, with over 5 years at Gartner.[CR-LF][CR-LF]Prior to joining Gartner, Mr. Igou was with Lotus Development Corporation where his responsibilities included establishing the strategic business planning process for Lotus Education as well as the staffing and management of the education product management team. In addition, Mr. Igou was an education product manager for Lotus Notes and Domino messaging products and Lotus Sametime. Before Lotus, he worked at Digital Equipment Corporation in a variety of positions for customer service, telecommunications, education and field service organizations. [CR-LF][CR-LF]He has a B.S. in Electronics Technology from Arizona State University and an M.S. in Technical Education from Arizona State University.
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