Jonathan Browne works with Customer Experience professionals to compare and contrast consumer and business technology trends in Japan with those in North America and Europe. He examines the best practices of companies creating groundbreaking customer experiences via online channels, including the mobile Web.[CR-LF][CR-LF]Prior to this role, Browne was a country sales manager for Forrester Research in Japan, working with major Japanese technology and media companies. Jonathan helped launch Forrester's Japan office in 2000. Before joining Forrester, he worked in business development roles for TDK Electronics (UK) and for a trading company in Japan, exporting components to global manufacturers in the computer industry. [CR-LF][CR-LF]In addition, Browne is a founding member of Japan's Persona Consortium, a nonprofit organization that researches the use of personas in the Japanese market. He graduated from Cambridge University with a degree in Japanese studies.
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