Jomo Kenyatta International Airport (JKIA), Nairobi and Moi International Airport (MIA), Mombasa have been recognized for excellence in customer service.
Airports Council International (ACI) – the voice of world airports awarded the coveted Best Airport by Size and Region to the two Kenyan airports on Monday.
JKIA won the 2020 Best Airport by Size and Region in the 5 – 15 million passengers per year in Africa while MIA won the 2020 Best Airport by Size and Region under 2 million passenger per year in Africa in ACI’s Airport Service Quality (ASQ) Survey.
ASQ is the world’s leading airport customer experience measurement and benchmarking programme. The survey captures passengers’ experience at all airport passenger contact points at more than 300 airports worldwide.
While officially writing to the Authority on the awards, ACI World Director General, Luis Felipe de Oliveira congratulated Kenya Airports Authority (KAA) for its efforts in improving customer experience.
“I congratulate KAA on the success in the Airport Service Quality Awards which represent the highest possible accolade for airport operators around the world on customer experience. During this most difficult and challenging of years, customers have spoken and recognized the successful efforts of the team at KAA in providing a superior customer experience under trying circumstances,” Mr. Felipe de Oliveira said.