Moi International Airport, win ACI’s best airports in Africa award

best airport of africa

Jomo Kenyatta International Airport (JKIA), Nairobi and Moi International Airport (MIA), Mombasa have been recognized for excellence in customer service.

Airports Council International (ACI) – the voice of world airports awarded the coveted Best Airport by Size and Region to the two Kenyan airports on Monday.

JKIA won the 2020 Best Airport by Size and Region in the 5 – 15 million passengers per year in Africa while MIA won the 2020 Best Airport by Size and Region under 2 million passenger per year in Africa in ACI’s Airport Service Quality (ASQ) Survey.

ASQ is the world’s leading airport customer experience measurement and benchmarking programme. The survey captures passengers’ experience at all airport passenger contact points at more than 300 airports worldwide.

While officially writing to the Authority on the awards, ACI World Director General, Luis Felipe de Oliveira congratulated Kenya Airports Authority (KAA) for its efforts in improving customer experience.

“I congratulate KAA on the success in the Airport Service Quality Awards which represent the highest possible accolade for airport operators around the world on customer experience. During this most difficult and challenging of years, customers have spoken and recognized the successful efforts of the team at KAA in providing a superior customer experience under trying circumstances,” Mr. Felipe de Oliveira said.

Source: https://citizentv.co.ke/business/jkia-moi-international-airport-win-acis-best-airports-in-africa-award-7470894/

RSS Latest Press Release

  • Smart Toilet Market Size to Reach $15181.4 Million by 2027
    Global Smart Toilet Market is valued at USD 7452.1 Million in 2020 and Anticipated to reach USD 15181.4 Million by 2027 with a Growing CAGR of 10.7% over the forecast period. Global Smart Toilet Market: Global Size, Trends, Competitive, Historical & Forecast Analysis 2021-2027, Rising adoption of innovative hygiene technologies such as UV lighting, supportive […]
  • Ideal Keepsake Boxes Add an Extra Touch to Saving Beautiful Memories
    Dallas, TX: November 29, 2021 – Family business Wayfaren is delighted to announce the release of its beautifully understated Keepsake Boxes - an ideal gift for loved ones to safely store treasured memories.   Their Keepsake Boxes, available in either maple or walnut, are thoughtfully designed and meticulously crafted for those who don't want to sacrifice style […]
  • Guru Printers Provides Exceptional Service in Sheet Labelling
    Los Angeles: November 29, 2021 – When it comes to branding your business in the right way, Guru Printers have developed a series of eye-catching solutions to enable companies to stand out from competitors.   With over a decade of printing experience, the Los Angeles-based company has created a robust line of printing services to meet […]
  • Plasterfix Australia Delivers Professional Plaster Solutions for Home and Business
    Alexandria NSW – Plasterfix Australia has increasingly become the go-to plastering services company for businesses and homeowners who are looking for a professional and perfect finish.   Plasterfix is anchored by the skills of master craftsman Pedro Pires, who has been honing the craft of plastering for 30 years. He learnt from his father, who passed […]