Disney has confirmed an issue impacting its Disney+ service that led to missing episodes for a number of popular series on its service, including those from its Disney, Pixar and Marvel properties.
These include “Hannah Montana,” “DuckTales,” Once Upon a Time,” “Wolverine and the X-Men,” “Ultimate Spider-Man,” “Agent Carter,” “Big City Greens,” “The Proud Family,” “Austin & Ally,” “Big Hero 6,” “The Wizards of Waverly Place,” “Good Luck Charlie,” “Bizaardvark,” “Lab Rats Elite Force,” “Marvel Rising,” “Mickey Mouse Clubhouse ” and “The Owl House,” among many others.
When TechCrunch alerted the company about the issue, a spokesperson said they were working to address the problem:
We are actively working to resolve the issue impacting access to a subset of series episodes for some Disney+ subscribers. We are sorry for the experience and appreciate everyone’s patience.
I can also confirm that my personal account is missing the first episode of “Hannah Montana,” as well as “DuckTales.”
Image Credits: Disney+
Users noticed some Disney+ shows were more full than others, while some had a huge chunk of episodes that had seemingly disappeared into the void.
“Agent Carter” stood out the most, with only a mere four episodes from season one available on the service. Meanwhile, season three of “Austin & Ally” had only two episodes.
Image Credits: Disney+
According to What’s On Disney Plus, these missing episodes are still showing up in Disney+ in other countries such as the U.K., so they’ve not been completely removed.
Some Facebook group members suspected that this is a tech issue (which is what we would have guessed originally), while others had gone more onto the conspiracy side of things. Some were jumping to conclusions, without evidence, by suggesting that Disney was planning to move the shows with missing episodes over to Hulu or that topics discussed in these episodes were controversial. One member suggested the possibility that this was Disney’s attempt to prevent people from pirating the entire series and selling them.
While these were interesting and certainly far-fetched theories, we now know that the streaming service just has a glitch, and the team aims to fix it soon enough.
It’s unclear when the episodes will return to the service, but Disney says they are working to resolve the issue.
