• Home News Sytel Enables Growth of Kelly Services, Russia, with Hosted Contact Center Solution

Sytel Enables Growth of Kelly Services, Russia, with Hosted Contact Center Solution

Posted 05 Dec-2019 10:48 AM by associate | 29

Aylesbury, UK, Dec 5, 2019 -- Kelly Services and Sytel have combined to provide a state of the art hosted solution to support Kelly's growth plans in Russia. Kelly's contact center model has been replaced with a multi-channel and multi-tenant solution, hosted within their private cloud. The new system will allow Kelly to conduct interviews, recruitment services and personnel management solutions throughout Russia.

"As we look to the future," said Kelly Operations Director Yury Efrosinin, "we need the flexibility to respond to the ever growing challenges and opportunities for growth and diversification in this dynamic market place. Sytel gives us that flexibility."

With software installed on servers in Nizhny Novgorod connecting to agents in Moscow, Smolensk and St. Petersburg, Kelly's personnel services require effective balancing of all inbound and outbound traffic. "Sytel's automated blending enables this," said Mr. Efrosinin. "It allows us to adapt quickly to business needs, managing our resources in the most cost-effective way, and getting the best value from our agents' time."

"The agility of the Sytel hosted solution enables us to respond quickly to our daily challenges," added Mr. Efrosinin. "Everything from large, complex agent scripts, to reporting metrics, to IVR flow can be tailored to our unique situation and updated on the fly. This allows us to stay on top of any rapid changes and deliver best value for our customers."

Kelly develops and uses its own specialist CRM systems. "Integrating Sytel with our CRM systems has been quick and easy," commented Mr. Efrosinin, "because Sytel expose a clean, clear and comprehensive API set. This gives us a robust integration that we can extend as the business requires."

Sytel CEO Michael McKinlay commented "We are delighted to be responding to Kelly's challenging needs. Their growth plans are no longer held back by technology. Sytel's software lets them expand and customise easily, adding new functionality, integrating with other applications as they need and having the capacity to easily add new contact center locations whenever and wherever they need. Expansion and adaptability are in our software's DNA."

About Kelly Services:
Kelly Services is a world leader in the field of outsourcing and personnel management solutions, offering solutions for the selection, adaptation and retention of the best employees, as well as in the field of contingent workforce and outsourcing services. Since 1946 around the world, and since 1993 in Russia, we have been implementing solutions that allow our customers to focus on their core business. Our uniqueness lies in the wide range of proposed solutions for personnel management and providing customers with a complete portfolio of business lines within one company.

About Sytel Limited:
Sytel Limited software solutions connect and manage calls and media sessions, without boundary. Sytel's solutions for carriers, enterprises and cloud/ hosted contact center providers deliver high-volume routing and media processing on a distributed host-based platform, and are driving inbound, outbound and blended telephony, email, SMS chat and other media types in over 50 countries.

Sales Contact: Ken Brompton, Sales Director, Russia & CIS, [email protected]

Contact:
Jamie Stewart
Marketing Manager
Sytel Limited
1 Cromwell Court,New St,
Aylesbury HP20 2PB, UK
+44 1296 381200
[email protected]
http://www.sytel.com


Company Information

Company Name Contact Person Contact Number Email Id Website
Sytel Limited associate associate 441296381200 [email protected]el.com http://www.sytel.com

Latest News

Edinburgh Letting Agent Celebrates Strongest Year to Date Excluive

Clan Gordon, founded by brothers Andrew and Jonathan Gordon in 2008, has seen its properties under management grow by three per week on average, with ...Read More


EVERYONE MUST KNOW ABOUT THE TYPES OF HEART ATTACKS Excluive

Heart diseases are extremely common all over the world; but, the rising of disease statistics is a cause for anxiety. Each and every heart condition i...Read More


JC Howell Teams with WWII Soldier James Dorris to Examine the Purpose of Life Excluive

A Dachau liberator’s tale told by an expert storyteller will reignite readers’ search for personal meaning in today’s world.DALLAS, Tex. — Wor...Read More


Cleaning Supplies For Businesses: What You Need to Know Excluive

Looking for cleaning supplies for your business online, it can be hard to determine what provider to use. There are some characteristics of companies ...Read More


Discovery Map's Sam and Ann Douglass celebrate 25 years of Making Maps, Friends and Memories Excluive

Laconia, NH, Camden, ME, Rockland, ME, Hampton Beach, NH, Kennebunkport, ME, Wells, ME, York, ME, Ogunquit, ME, and Waitsfield, VT, Feb 15, 2020 -- In...Read More


Boost your sales by Choosing the Best ecommerce seller support service Excluive

When all is said in done, online business is characterized as the offer of items and services utilizing system associations gave by the web, including...Read More


Choose Rhino Pressure Cleaning for your High Pressure Cleaning Roof Tiles Excluive

If you are looking for services which would help you in maintaining your home and your commercial space without doing anything, then going for Rhino...Read More


Warm, Wet Winter Means More Bugs. Go-Forth Pest Control Anticipates Heavier Insect Pressure this Spring Excluive

Go-Forth Pest Control anticipates heavier insect pressure this Spring. This winter has been especially warm and wet. This means homeowners should be p...Read More


Altius Technologies Ready to Network at Digital 1to1 Barcelona Excluive

What would be a better opportunity to connect with industry experts than getting a chance to interact with them on a personalized one-on-one level? Th...Read More


Gong Cha Announces A New Store In Brooklyn With 15% Off On All Purchases Excluive

New York, USA - The long wait is finally over. Gong Cha, manufacturer of the best bubble tea in the world, is opening a new franchise in Brooklyn, New...Read More


StoneFly Announced Disruption-Free Live VMware VM Migration DTDs Excluive

StoneFly, Inc. the original innovator of the iSCSI protocol and a recognized leader in the data storage, hyperconverged, and backup and disaster rec...Read More


Agadir, An Integrated Economic Hub and Locomotive for the Entire Region Excluive

In the framework of the Industrial Acceleration Plan launched in 2018, the King of Morocco inaugurated the City of Innovation and launched the Agadir ...Read More


US Capital Global Business Credit Income Fund Launches Capital Raise in Fourth Year of Performance Excluive

Private investment fund providing direct loans to highly promising businesses publishes performance figures over the past three years and initiates ca...Read More


Gong Cha Grand Opening Of Lotte Plaza Market Store Excluive

New York, USA - Gong Cha, the best bubble tea manufacturer in the United States and all over the world has now opened a new franchise in the Lotte pla...Read More


Buy Branded Food From Online Grocery Shopping Site Basketor in Faridabad Excluive

Faridabad,Haryana,India – February 11, 2020 Basketor have collection of three thousand imported products from US, UK, Thailand, Taiwan and West ...Read More


How to Combat Dead Skin Issues During Winter Excluive

Winter is a time when the health of our skin is tested. We often find ourselves itching and battling against dry and dead skin that causes irritation....Read More


Angelo Sferrazza Talks About Why In the Year 2020 is a Good Time to Start a Business Excluive

With the corona-virus affecting a lot of the stocks in the stock market this makes a good opportunity to get good deals on buying businesses.Cincinnat...Read More


Altius Technologies Ready to Attend the Big Show Muscat 2020 Excluive

The Big Show Muscat 2020 is a large platform specially organized for networking of global leaders from the building and real estate industry. This is ...Read More


Cannabis Therapy South Africa Launches in Europe and America Excluive

Cannabis Therapy South Africa an established medical cannabis supplier  recently announced that their products are now available in Europe and Am...Read More


Learn to Be an Advocate and Recreate Your Privacy Excluive

KIRKLAND, Wash. – Spiders may be as common as grass, but according to Sheila Dean, we shouldn’t overlook them. Spiders are courageous, tenacious a...Read More


Boost your e-commerce sales revenue at Exclusively Electricals Trade Show 2020 Excluive

Exclusively Electrical Trade Show 2020 brings key suppliers of Electricals & Electronics together to attract buyers from all sectors of the small ...Read More


Recent Releases