Mary Wardley joined IDC in 1988 and currently manages IDC's CRM and Enterprise Applications programs. She oversees the qualitative and quantitative market data and analysis of the CRM software segments. Prior to the joining the Software Research group she was Senior Analyst with the Strategies for Microcomputers and Office Systems program at IDC. [CR-LF][CR-LF]Wardley is frequently asked to speak at domestic and international industry events such as trade, vendor, user, and development groups, on topics ranging from global market trends to specific market segments. She is frequently quoted in publications like The Wall Street Journal, The New York Times, and The Boston Globe, as well as software and computer industry trade publications.
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