Brendan Read is a senior contributing editor at Customer Interaction Solutions magazine. He covers online communications, especially interactive communities, for businesses and corporations.[CR-LF][CR-LF]Mr. Read has covered the information technology industry including teleworking, e-learning, and outsourcing and how it affects business for various magazines. He has worked for Call Center Magazine and DM News. He has also been published in 1to1 magazine, Contact Management, and Direct Marketing News.[CR-LF][CR-LF]Mr. Read is also the author of several books including "Designing the Best Call Center for Your Business, Home Workplace."[CR-LF][CR-LF]He holds his degree in political science from the University of Victoria in Victoria, B.C., Canada.
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