As a Research Vice President, Eric Goodness covers telecommunications and outsourcing. He is part of Gartner's IT management team. His research and advisory activities focus on customer and vendor IT service issues in setting up enterprise network and public network infrastructure. He has over 15 years experience in the IT industry and has written extensively on this subject for Gartner. His reports are frequently quoted. [CR-LF][CR-LF]Previously, Mr. Goodness has held positions with Cabletron Systems, Bay Networks, and Nortel Networks. He attended the University of Maine, studying economics and public administration.
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