Thomas Eid covers vendor data and market trends, as well as forecasts for Collaborative Software and Knowledge Management technologies. [CR-LF][CR-LF]Prior to joining Gartner, Eid worked as a product and marketing manager for ONTOS, Inc., a startup software vendor that utilized component-based technology to build e-business solutions in the insurance and financial services industries. [CR-LF][CR-LF]Eid received a Bachelor's degree (with honors) from Trinity College in Hartford, Conn., and an MBA (with honors) from Boston University in Boston, Mass.
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