Sumair Dutta is a research analyst at the Service Chain Management channel at Aberdeen. He researches and examines how service executives are utilizing technology and streamlining business practices to improve post-sales service and support processes, analytics and management. Through Aberdeen's fact-based research, he examines how best-in-class service organizations are reengineering their service chains for optimum performance and increased profitability. Dutta currently analyzes the rise in importance of post-sales service as it relates to traditional finance roles and is looking to uncover how corporations are looking to enhance financial visibility into their post-sales service activities. [CR-LF][CR-LF]Dutta has a strong financial background, ranging from core analytical experience at an alternative asset start-up to financial services and relationship management experience at Citibank in Dubai.
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